Benefits Advice

Our Benefits Advisors


DIAL offers free, confidential, and impartial information and advice on all aspects of welfare benefits, and in particular, help with the following:

  • Telephone disability benefit entitlement checks
  • Help with the completion of disability benefit claim forms
  • Support and advice with disability benefit revisions and appeals

Just telephone 01905 27790. You may speak to our welfare benefit advisers immediately but an answer machine is always available for you to leave a message. An adviser will phone you back as soon as possible.

We can make appointments for benefit forms to be completed at our office in Crowngate Shopping Centre. For directions, click here: Find Us

If this is not convenient we offer an Outreach Service (click here for details: Outreach Service) and in some circumstances we can also arrange a home visit. Please call us to discuss an arrangement.

You can also email us for benefit information on

Testimonials on our Benefits Advice Service

DIAL has helped hundreds of people in South Worcestershire over the years. Our knowledge and experience gives us real success is sorting out your claim. Below is a snapshot of our clients’ experience:

Just to say a heartfelt ‘thank you’ for your help and expertise in helping me when I most needed it. You truly run a very important and essential service.

Your help was invaluable on the re-application for DLA for our son, aged 3. It was very important that I retain my eligibility for Carers Allowance which was achieved.

I would like to thank Linda for all her help and fight to get me my benefits. I now don’t have to worry if I have to take a day off sick and paying the bills is less stressful. I have also been able to change my car to an automatic which makes getting about a lot easier.

My son has now had his ESA reassessed and it will continue. However the ESA 50 form – its tone, vagueness, lack of guidance and the arithmetic deliberately muddying of the waters on how the points system works, and which version of the exempted conditions they’ll use – is a difficult and frightening thing for disabled people to complete alone, not least because of its implications. Only your knowledge and resources enabled me to complete that form.