Welcome to DIAL South Worcestershire

Download the guideOur new guide to services for 2017/18 is available to download here. Alternatively, you can request a copy to be posted to you by contacting us.

DIAL South Worcestershire is an independent, free, impartial and confidential information, advice and welfare benefit service for disabled people, their families, carers, friends and relevant professionals.

Our client group includes adults and the families of children with a physical, learning disability or mental health issues and DIAL is operated by a small team of paid and volunteer advisers.

As a registered charity promoting the independence and choice of all disabled people and carers living in Worcester, Wychavon and Malvern we aim to support not just service users individually, but to provide information about wider disability issues, both locally and nationally.

A partner DIAL organisation for North Worcestershire serves people living in Bromsgrove, Kidderminster, Redditch and Wyre Forest. You can find them by following this link: North Worcestershire DIAL.

What We Offer

  • Information on a wide range of disability related issues.
  • Welfare Benefit entitlement checks including eligibility, applications, casework, challenging unfavourable decisions, appeals and tribunal representation.
  • Liaising with agencies on your behalf.
  • Referrals and signposting to support groups and organisations.
  • The DIAL Guide to Services is a comprehensive listing of services for disabled people in Worcestershire.

You can find it on this website using the links in The Guide panel.

How We Can Help

DIAL offers free, confidential, and impartial information and advice on all aspects of welfare benefits. You can find out more on our Benefits Advice page.

For clients who face difficulties in getting to us, we run an Outreach Service that provides benefits advice at different locations across South Worcestershire.

For more details, and a current list of dates and locations to meet our outreach worker, visit our Outreach Service page.

Opening Times

We are available for contact from Monday to Thursday between 9.00am and 3.00pm. Messages can be left on our answering machine outside these hours. You can call us on 01905 27790 or visit our Contact Us page to find other ways to get in touch.

Your Life/Your Choice

Worcestershire County Council Website.
Information on adult care services and local advice and support organisations.

Worcestershire Advice Network

Partnership network of DIALs, CABs and Age UKs.
Website gives information and has an online referral system.

Worcestershire Wellbeing HUB

Information site for people with mild mental health issues.

DIAL South Worcestershire has a new forum. To view a video about the work of DIAL South Worcestershire please visit www.dialforum.org.uk