Welcome to DIAL South Worcestershire


You can contact Citizens Advice:

Worcester District – online at advice@citaworcester.org.uk for initial contact by e-mail, or text on 0786 00 77 311 stating your name, your postcode and the type of advice needed. You will then be called back on your mobile phone.

Malvern District- to speak to an adviser, please ring 01684 563611 (Option 1) or e-mail enquiries.malvern@citizensadvicesw.org.uk

WychavonDistrict – to speak to an adviser, please ring 01386 712100 (Option 1) or e-mail admin.wychavon@citizensadvicesw.org.uk 

You can also contact an adviser through the national telephone service Adviceline on 03444 111 444 which is available 10am – 4pm Monday to Friday.

Download the guideOur new guide to services for 2020/21 is available to download here. Alternatively, you can request a copy to be posted to you by contacting us. DIAL South Worcestershire is an independent, free, impartial and confidential information, advice and welfare benefit service for disabled people, their families, carers, and friends.

We are delighted to announce that we are working with the MS Society to support people with multiple sclerosis complete benefit forms, undertake benefit entitlement checks and do full casework for representation at Disability Benefit Appeal Tribunals. We will work across all Worcestershire on this project.  Just call us on 01905 27790 to discuss your issues.

Our client group includes adults and the families of children with a physical, learning disability or mental health issues and DIAL is operated by a small team of paid and volunteer advisers.

As a registered charity promoting the independence and choice of all disabled people and carers living in Worcester, Wychavon and Malvern we aim to support not just service users individually, but to provide information about wider disability issues, both locally and nationally.

A partner DIAL organisation for North Worcestershire serves people living in Bromsgrove, Kidderminster, Redditch and Wyre Forest. You can find them by following this link: North Worcestershire DIAL.

What We Offer

  • Information on a wide range of disability related issues.
  • Welfare Benefit entitlement checks including eligibility, applications, casework, challenging unfavourable decisions, appeals and tribunal representation.
  • Liaising with agencies on your behalf.
  • Referrals and signposting to support groups and organisations.
  • The DIAL Guide to Services is a comprehensive listing of services for disabled people in Worcestershire.

You can find it on this website using the links in The Guide panel.

How We Can Help

DIAL offers free, confidential, and impartial information and advice on all aspects of welfare benefits. You can find out more on our Benefits Advice page.

For clients who face difficulties in getting to us, we run an Outreach Service that provides benefits advice at different locations across South Worcestershire.

For more details, and a current list of dates and locations to meet our outreach worker, visit our Outreach Service page.

Opening Times

We are available for contact from Monday to Thursday between 9.00am and 3.00pm. Messages can be left on our answering machine outside these hours. You can call us on 01905 27790 or visit our Contact Us page to find other ways to get in touch.

Worcestershire Social Care

Worcestershire County Council Website.
Information on adult care services and local advice and support organisations.

Worcestershire Advice Network

Partnership network of DIALs, CABs and Age UKs.
Website gives information and has an online referral system.

Worcestershire Wellbeing HUB

Information site for people with mild mental health issues.